Basic Search Options
The following Search options are available:
Select a CTM Product – Select the appropriate CTM product from the list.
Search for – Type the words you would expect to find in the pages that contain your
answer. Do not use noise words such as how, why, the, in, on. Use words that
describe the problem or exact error message. Click Go to begin your search.
Advanced Search Options
Using – Specify how the search program should search for the words in the
Search for box. Select any of the following options:
- All words entered (default) – Shows pages that contain all of the words in the Search for box. For example, if you type sound volume in the Search for box and select this option, the search results will be pages that contain both sound and volume.
- Any words entered – Shows pages that contain any of the words typed, in any order. For example, if you type sound volume in the Search for box and select this option, the search results will be pages that contain either sound or volume.
- Exact phrase entered – Shows pages that contain all of the words, in the exact order typed.
Search Type – You can set any of the following options:
- Full Text (default) – Searches both the title and the text of the article.
- Title Only – Searches only the title of the article.
- Article ID – Searches only the article identification number (for example, 54321).
Results Limit – Sets the maximum number of results to display on the search
results page.
General Search Tips
Use more than one word and check for correct spelling.
Good examples:
deployment setup requirements
no video camera
Tunneling Internet Connection Firewall
How to Search for a KB Article by ID Number
In the Search for box, type the Knowledge Base article ID number (for example,
type 54321). Under Search Type, click Article ID, then click Go to begin your
search.
How to Search for Error Messages
- In the Search for box, type the exact error message. For example, if you see the following message:
Unable to retrieve conference list - Error: -299 - GetConferenceList - Unknown error.
Type the error message exactly as shown above.
- In the Select a CTM Product list, select Click to Meet Express.
- In the Using list, click The exact phrase entered.
- Click Go.
If you do not get the expected results, search on specific words in the error
message:
- In the Search for box, type relevant words from the error message. Omit noise; words like the, is, not, from, this. When using the previous error message example, type the following words in the Search for box:
Unable to retrieve conference list
- In the Select a CTM Product list, select Click to Meet Express.
- In the Using list, click All the words entered.
- Click Go.
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